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Terms Conditions That Govern Your malayclub Account

These terms set out what you agree to when you open and use your malayclub account — from how we handle deposits via Touch 'n Go eWallet, Boost, or GrabPay, to how you access the lobby and what happens if something goes wrong.

Account eligibilityTouch 'n Go eWallet & Boost depositsWallet withdrawal rulesAccount security obligationsApplicable law — Malaysia

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TERMS CONTACT

How to Reach Us About These Terms

If any clause is unclear, or you need to flag a terms-related concern about your account — billing, access suspension, or wallet verification — our support team handles it directly. Players in Shah Alam and Johor Bahru can reach us through the same channels listed below without needing to call a physical

Live Chat Open the chat widget inside your account dashboard. A support agent picks up terms and account-access queries directly — no ticket queue for account-critical issues.

Email Support Send your query with your registered account email as the subject line. We aim to respond to terms-related requests within one business cycle for Malaysia time zones.

Account Help Centre The Help Centre inside your account lists common terms questions — wallet verification steps, account suspension reasons, and how to request a review of a flagged transaction.

ACCOUNT INTEGRITY

How We Uphold These Terms on Your Account

Accountability runs in both directions. We commit to applying these terms consistently — whether your account is active daily or dormant — and we document every policy change with a dashboard notice before it takes effect. Here is how we back that commitment in practice.

Data Handling

Your registered details — name, IC number, linked wallet like Touch 'n Go eWallet or Boost — are stored encrypted and used only for account verification and transaction matching. We do not sell or share them with third parties outside legal obligations.

Account Security

We enforce OTP verification on every new device login. If your session is accessed from an unrecognised device or location, we lock the session and notify your registered mobile number before restoring access.

Terms Change Notification

Any revision to these terms is flagged on your account dashboard on next login. Continued use of the account after the notice period counts as acceptance. We keep a version history you can request via email support.

Dispute Process

If you believe a term has been applied incorrectly to your account — for example, a wallet deposit held under review — you can raise a formal dispute via email. We document the outcome and communicate it to your registered address.

What These Terms Cover and How They Apply

malayclub Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By accessing your malayclub account — whether on your phone browser or returning via a saved session on desktop — you confirm you have read and accept these terms in full. We reserve the right to update them; when we do, we post a notice on

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the account dashboard and the revised version takes effect immediately for active sessions. Your account is personal. You may not share login credentials or allow another person to operate your wallet on your behalf. Deposits made through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX
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are matched to your registered account number; any mismatch triggers a manual review before funds are released. Withdrawals follow the same path as your deposit method where technically possible. We hold the right to suspend account access pending verification if we detect unusual session activity, multiple
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concurrent logins from different devices, or a discrepancy between your registered details and the payment name on file. These terms are governed by applicable Malaysian law. Where any provision conflicts with local regulation, the local requirement takes precedence. Access to specific game categories or markets depends
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on your location and is available only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Account Terms

These are the questions we get most often about how the terms apply to everyday account use — from wallet deposits to account suspension and how to request a terms review.

Yes. The terms apply to every transaction on your account regardless of which payment rail you use — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. Wallet-specific rules such as daily transfer caps come from those providers, not from us.

We notify you via the contact on your registered profile and hold any pending wallet balance safely. You can contact support via live chat or email to request a review. Suspension is lifted once verification is complete and the account details match.

Yes. Submit a deletion request to our email support with your registered account email as the subject. We process the request in line with applicable Malaysian data requirements and confirm once the account is closed and data removed.

A notice appears on your account dashboard the next time you log in after any revision. The updated terms show the effective date at the top. You can also request previous versions from email support.

The core account terms apply universally. Specific game categories — such as the Football Sportsbook, Live Poker tables, or Crash Game — may carry supplementary rules shown on the relevant game or market page inside your account

Raise it via email support with your account ID and the specific transaction or decision you are disputing. We review it against the version of the terms active at the time and communicate the outcome within a documented response.

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