Reference

What Governs Your Account and Activity on malayclub

These legal terms set out the rules that apply when you access malayclub, use your account wallet, or move funds via Touch 'n Go eWallet, Boost, or GrabPay. Access and eligibility depend on local law and are available only where permitted in Malaysia.

Account TermsJurisdiction-Dependent AccessData & Privacy ConditionsRM Wallet RulesContact Rights
malayclub What Governs Your Account and Activity on malayclub
ACCOUNT INTEGRITY

Data Handling, Cookies and Your Account Security

We take account security and data handling seriously across every touchpoint — from the moment you log in to each time you move funds. Here is how we handle the areas that matter most to you as an account holder in Malaysia.

Data Retention

We retain your account data for as long as your account is active or as required by applicable law. You may request a summary of your stored data via the contact form.

Cookie Use

We use cookies to maintain your session across devices — so switching from mobile to desktop does not require you to log in again mid-session. You may manage cookie preferences in your browser settings.

Account Security

Account access is protected by OTP verification on login. If you suspect unauthorised access, contact us immediately via live chat and we will lock the account pending review.

Requesting Changes

To correct, update or request deletion of your personal data, submit a written request through the contact form. We will action eligible requests within the timeframe required by applicable local law.

LEGAL CONTACT PATHS

How to Reach Us on Legal and Account Matters

If you need to raise a legal query, request a copy of your account data, or dispute a term, we have three direct contact paths. Each route connects you to the same team; choose whichever fits your situation. We aim to respond to written requests within a reasonable timeframe and will confirm receipt of any formal query.

Team online

Live Chat

Access live chat directly from your account dashboard. This is the quickest path for account-level questions and is available during platform operating hours.

Contact Form

Submit a written request through the contact form in your account settings. Use this for formal queries about terms, data rights or account conditions you want documented.

Email Support

Send a detailed query to our support email for legal matters that require a written record. We will respond to your registered account email address.

Common Questions About Your Legal Rights on malayclub

These are the questions we hear most from account holders in Malaysia about how our legal terms work, what rights you hold, and how to act on them.

These terms apply to anyone who creates an account and accesses the platform where local law permits. If your region restricts this type of platform, the terms do not override that restriction.

Yes. Submit a written request through the contact form in your account settings. We will confirm receipt and provide your data summary in line with applicable Malaysian data requirements.

If an account is suspended pending review, wallet funds are held under the conditions in our terms. We will communicate the reason and next steps to your registered account email.

All transactions processed through Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX are subject to these terms. The payment provider's own terms also apply to the transfer side of the transaction.

We notify account holders of material changes through the in-platform notification system linked to your account. Continuing to use the platform after that notice means you accept the updated terms.

Raise a dispute through live chat or the contact form with your transaction reference. We will investigate and respond in writing to your registered email within a reasonable timeframe.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.