What Information We Collect and Why
When you open an account with us, we collect the details you submit at registration — your name, email address, contact number, and date of birth. When you fund your account through Touch 'n Go eWallet, Boost, or GrabPay, we receive a transaction reference and the
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amount; we do not store your full e-wallet credentials or PIN. We also log device identifiers, IP address, and session activity to keep your account secure and to detect any unusual access. This data is used only for account management, payment verification, and fraud prevention —
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never sold to third-party advertisers. Where local law requires us to verify your identity before processing a withdrawal, we may request a copy of your national ID; that document is handled under strict access controls and removed from our systems once verification is complete. Access to
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your personal data is restricted to staff with a direct operational need. If you access the platform from a region where local law restricts participation, we may process your request data solely to communicate the eligibility outcome to you.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.